We want to ensure our member’s personal information is protected. The internet has changed the way we conduct our financial business, providing convenient access to information and the ability to perform transactions from home, work and on the go. It is important to be aware that when you communicate via the Internet, other people and software can interfere with your communication. An inadequately protected computer or lack of security set up on your device, can be accessed by an unknown party or a virus very quickly. We have many options for you to keep yourself safe!
- Log-in to your online banking account on MemberDirect or Mobile App
- Complete the Enable 2-Step Verification enrollment screen.
- Enter your preferred email address or mobile phone number to receive your verification code. We encourage you to use a mobile phone number for the verification process, as most people have instant access to their mobile phone. If you opt to use an e-mail address, please ensure you check your junk mail for verification emails. Another important consideration, is to think about which method would be most likely to alert you first, in the event a fraudster is attempting to access your online banking. It is also important that your password for your email and online banking is not the same, to prevent a hack.
- Enter the verification code sent to you by SMS text message or email (this code will expire after 10 minutes)
At any point after your initial enrollment, you can edit your mobile phone number or email address used to receive the 2-Step Verification code. If you have Touch/Face ID, QuickView enabled, or use the "Remember Me" option during log in, you will need to re-configure these settings after setting up 2-Step Verification.