2-Step Verification

What is 2-Step Verification?

An extra layer of protection to reduce fraud risks and further secure your account.  This layer of protection will ensure you're the ONLY person who can access your online banking or mobile app, even if someone knows your password.

Setting up 2-Step Verification

1. Log-in to your online banking account on MemberDirect or Mobile App
2. Complete the Enable 2-Step Verification enrollment screen. It will look like the image below.
3. Enter your preferred email address or mobile phone number to receive your verification code. We encourage you to use a mobile phone number for the verification process, as most people have instant access to their mobile phone.  If you opt to use an e-mail address, please ensure you check your junk mail for verification emails.  Another important consideration, is to think about which method would be most likely to alert you first, in the event a fraudster is attempting to access your online banking.  It is also important that your password for your email and online banking is not the same, to prevent a hack.
4. Enter the verification code sent to you by SMS text message or email (this code will expire after 10 minutes)