Skip to main content
header-whatsnew.jpg

What's New?

Find out what's going on around RCU

 

2-Step Verification

 

What is 2-Step Verification?

An extra layer of protection to reduce fraud risks and further secure your account.  This layer of protection will ensure you're the ONLY person who can access your online banking or mobile app, even if someone knows your password.

Setting up 2-Step Verification

  1. Log-in to your online banking account on MemberDirect or Mobile App
  2. Complete the Enable 2-Step Verification enrollment screen. It will look like the image below.
  3. Enter your preferred email address or mobile phone number to receive your verification code. We encourage you to use a mobile phone number for the verification process, as most people have instant access to their mobile phone.  If you opt to use an e-mail address, please ensure you check your junk mail for verification emails.  Another important consideration, is to think about which method would be most likely to alert you first, in the event a fraudster is attempting to access your online banking.  It is also important that your password for your email and online banking is not the same, to prevent a hack.
  4. Enter the verification code sent to you by SMS text message or email (this code will expire after 10 minutes)

 

At any point after your initial enrollment, you can edit your mobile phone number or email address used to receive the 2-Step Verification code.

If you have Touch/Face ID, QuickView enabled, or use the "Remember Me" option during log in, you will need to re-configure these settings after setting up 2-Step Verification

If you require assistance or have questions, please give us a call.  You may also email, and we'll have someone contact you.

Please discontinue using the Internet Explorer web browser, as it is no longer supported by Microsoft.  As a result it has reduced security features.  Supported browsers, which provide full security features include: Chrome, Safari 14 (Mac OS only), Firefox, and Microsoft Edge. 

In all cases, please ensure that you are using the most up-to-date version of your chosen web browser.  For additional support, please call or visit your local branch today!